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Frequently Asked Questions

If you can’t find the answer to your question in our FAQ, feel free to leave us a message, and we’ll get back to you as soon as possible.

Are you a manufacturer or a trading company?

We are Hebei Xinguang Carton Machinery Manufacturing Co., Ltd., established in 1996. With our own production base and R&D team, we are a specialized manufacturer of carton machinery and corrugated equipment.

What equipment do you primarily manufacture?

The company’s core business encompasses complete carton production line equipment, including corrugated board production machinery, carton printing and forming equipment, and post-press processing equipment, and it offers comprehensive plant planning and integrated turnkey solutions.

Can the equipment be customized to match our production volume and workshop requirements?

Certainly. Based on your workshop’s floor space, production capacity requirements, carton specifications, budget, and other factors, we will provide a customized equipment solution and plant layout plan to achieve efficient production.

What is the quality and technical level of the equipment?

The company boasts a dedicated R&D team that, through years of technological accumulation and continuous improvement, has achieved stable equipment performance, high precision, and a low failure rate, bringing its overall technology to an advanced level within the industry.

Who will be responsible for installation and training after equipment purchase?

Upon delivery of the equipment, we will dispatch qualified engineers to your site for free installation and commissioning, and provide comprehensive training on system operation and maintenance to your operators—ensuring that you are fully capable of operating the system independently.

What is the duration of the equipment’s after-sales service and warranty?

The equipment comes with a standard warranty: during the warranty period, non-human-induced damage is covered by free repair or replacement; after the warranty expires, we provide lifetime technical support and supply of parts at cost, with prompt response.

How long does it typically take from order placement to delivery?

Standard models are available in stock or with short lead times; custom equipment is subject to configuration and production scheduling, and we will provide a definitive delivery timeline upon contract execution.

Can your equipment be exported abroad?

Certainly. We can provide tailored equipment and solutions for different countries and regions, with customized configurations to meet local voltage requirements, standards, corrugation preferences, printing specifications, and other regional needs.

How can we assess the equipment’s performance if we’ve never used it?

We warmly welcome you to visit our factory for an on-site inspection and live machine demonstration. We can showcase the equipment’s production process and the quality of the finished products, as well as provide customer case studies and on-site video references.

What other services are offered besides carton-making machinery and equipment?

We offer end-to-end, one-stop services including full-factory planning, budgeting, process optimization, technology upgrades, after-sales maintenance and support, and operator training, helping clients achieve efficient commissioning and stable production.

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